Guarantee Period

Mason offers a guarantee for products with a life expectancy ≥ 50,000 operating hours, with a time limit of 5 years and under the terms mentioned below. This guarantee includes LED modules, LED drivers and other LED components which are built-in in luminaires, for which the technical documentation addresses a life expectancy of ≥ 50,000 operating hours.  The warranty period starts with the date of installation, but no later than 3 months after delivery by Mason.

Terms Of Guarantee

• This guarantee is valid under the following terms and conditions.
• The products are used in accordance with the product information and application advice.
• The product is not subject to any mechanical applied load outside of the specification.
• Maintenance tasks, which may be necessary according to the technical specifications, product information and instructions for installation, are documented.
• Limit values for temperatures and voltages are respected.
• This guarantee only covers failure of products caused by material defects, engineering defects or manufacturing defects.
• In case of replacement of LED modules, a deviation in light characteristics is possible due to the individual technical use of the luminaires and the technical progress in LED technology.
• Life expectancy will be reached if the products are used in accordance with the technical specifications, product information and instructions for installation.
• This warranty is void if changes are made to lights and LED module modifications or repairs, without Mason’s prior written approval.
• This guarantee will not apply if any technical modifications are made without Mason’s written consent.

Guarantee Performance

Mason will repair the defect components, credit the defect components or replace the product in case of product failure under the above mentioned guarantee terms. If the affected products could not to be replaced, for example, because of expired production, then Mason would reserve the right to either refund the purchase price, or to deliver a comparable product (which may vary slightly in design and product specification) as a replacement.